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How to Order
Step 1: Add Items to Your Cart
Browse Qualitek.ph, find your desired item(s), and click “Add to Cart”.
Step 2: View Your Cart
Click on the Cart icon in the upper right corner of the page to review your selected items.
Step 3: Proceed to Checkout
Once satisfied with your cart, click “Checkout” to begin the order process.
Step 4: Enter Billing and Shipping Details
Fill in the required fields with your correct billing and shipping information to ensure smooth delivery.
Step 5: Select a Payment Option
Choose your preferred payment method from the available options listed below.
Step 6: Confirm Your Order
Click the “Confirm Order” button to finalize your purchase.
Payment Options
1. Paymongo (Online Payment Gateway)
On the Payment Method selection, choose Paymongo.
Click “Complete Order”, and you will be redirected to the Paymongo site to complete your purchase securely.
On the Paymongo page, select your preferred payment method (Credit/Debit Card, eWallets, or Bank Transfer) and follow the on-screen instructions.
Upon successful payment, Paymongo will send you a confirmation notification.
Qualitek Computers will also send a confirmed order notification via email.
How Do I Receive My Order?
Delivery Options
All orders are delivered to the provided shipping address during checkout.
Shipping Availability
Currently, shipping is only available for Cebu City.
How to Track My Order
Log in to your Qualitek.ph account.
Go to “My Account” to access your dashboard.
Check the Order History section to see your order status.
If you have any concerns or need assistance, feel free to contact Qualitek Computers via chat or email.
Would you like to include details about return policies or customer support hours as well? 😊
How to Request a Refund?
To request a refund, send an email to sales@qualitek.ph with the following subject and details:
SUBJECT: Refund Request
BODY: Order Number, Refund Amount, Customer Name
A Qualitek.ph Online Sales Representative will contact you within 24 hours upon receipt of the email to process additional details needed for the refund.
We value your satisfaction and aim for a hassle-free refund process. To ensure transparency, below are the estimated refund lead times based on payment methods. Please note that these timelines may vary depending on your payment provider or bank’s processing time. Rest assured, we will process your refund as quickly as possible.
| Payment Type | Processing Days |
|---|---|
| Cash / Cash on Delivery | 2-3 business days |
| E-Wallet | 2-3 business days |
| BillEase | 2-3 business days |
| Debit Cards / Bank Deposits | 3-5 business days |
| Credit Cards | 7-14 business days (depending on the servicing bank) |
How to Return an Item?
Before returning an item, please coordinate with us first through our Qualitek Computers Facebook page or email us at support@qualitek.ph. Our team will provide detailed instructions on how to process your item return smoothly.
For a return to be accepted, the item must meet the following conditions:
The product must be in its original condition, with complete accessories and packaging.
The return request must be made within the applicable return period.
Proof of purchase (e.g., order confirmation, receipt) must be presented.
For further assistance, feel free to reach out to our support team. We are committed to ensuring your shopping experience with Qualitek Computers is seamless and satisfactory.
